by Rick Stomphorst
Do you love building relationships with customers and influencers? Do you love helping to solve customers’ problems? Do you love the presales side of customer management? If so, then this role may be for you.
The successful candidate will have customer success, customer service, or sales support experience dealing with international corporate buyers, responding to their product inquires, providing quotes, and generally ensuring overall customer satisfaction so they will renew.
This is not an outbound sales role. You carry no quota and there is no cold calling (whew!).
About the Job
The purpose of this role and why this role exists
- Handle in-bound product inquiries, responding with web demos, quotes and invoices – 80%
- Ensure overall customer satisfaction so they will renew, while navigating complex licensing scenarios – 20%
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Customer Engagement:
- Working with prospective end-clients ensuring they understand the product’s value proposition, often by asking them the right questions
- Delivering sales presentations and web demos
- Providing quotes and invoices, following up on quotes
- License Management for renewals and trials. Proactively look at churn and contact customers at risk prior to renewal time and track information regarding any cancellations
- Advocate our product and services to existing or prospective customers
- Inspire clients to think strategically about how our product can support their business needs
- Collect customer stories about successes using our software
- Vendor management – working with resellors, producing quotes and invoices
- Customer Advocacy – ensuring we are providing superior service and support to ensure customers are successful and renew
- Trusted Adviser – Coach customers on the best practices of using our software, and the use and benefits of our products
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- Post-Secondary degree in a business-related field (Marketing, Sales, Management, Communications)
- 3-5 years experience in B2B Customer Success, Customer Service, Customer Advocacy, Pre-Sales, or Sales Support roles within a technology company
- Strong remote presentation skills
- Demonstrable experience delivering value propositions for pragmatic and conservative enterprise-sized buyers
- A willingness to take the initiative
- An exceptional attention to detail
- Excellent business-level verbal, written, copy-writing, and presentation skills. Efficient communications is king
- Ability to manage multiple competing priorities
Additionally Desired Experience
- A successful candidate will bring a technical background with an understanding of B2B business workflows
- Authoring procedural documentation
- Experience in a software company
- Experience with CRMs
Candidates must be legally entitled to work in Canada and must be able to travel intermittently to the United States
Sound like you? Sent your resume to rick@searchvelocity.ca now!
Please include your resume.
About the Company
Our client is a growing 6-year old company which has already attracted 3,000+ Enterprise-level clients from over 70+ countries including Fortune 500 companies. These clients now rely on our client’s solutions to integrate data between their various applications. They have become a leading provider of data integration.
Application integration is a painful and daunting task, typically costly and inefficient to develop. To address this, our client has developed robust value-add additions which leverage existing Microsoft integration offerings. Their software solution is cost-effective and easy for developers to use.
They offer a relaxed work environment, walking distance to eateries, and healthcare spending account.
by Rick Stomphorst
Sr. JAVA Developer for SaaS Product Company
- Full-stack SaaS software development, deployment & implementation, maintenance, and documentation
- Linux / MAC OS environment experience
- Strong MySQL and experience with large datasets
About You
- JAVA development for 7×24 production environments
- Experience with large datasets (5TB+)
- You’re not simply a developer, but bring a wide set of experiences with technology
- Not allergic to Apple and Linux platforms
Must have experience
- JAVA / JSP – 5 years
- Full-stack experience
- Netbeans or Eclipse experience
- Technical expertise with MySQL
- Apache Tomcat and Linux
- Software-as-a-Service (SaaS) – nice to have
- Computer Science related degree or diploma ideally with coop terms
Sound like you? Sent your resume to rick@searchvelocity.ca now!
Please include your resume. We’re searching for local permanent resources only.
by Rick Stomphorst
We are looking for intermediate and senior full-stack .NET design/developers who can work independently, flourish in non-bureaucratic environment, isn’t afraid to take initiative, responsibility, resourcefully adds value and achieves goals.
Top Responsibilities
- Designing and full-stack development of new features while maintaining and enhancing existing functionality
- Full-stack development including research and analysis, requirements review and gathering, design, impact analysis, estimating, quality assurance, internal documentation and maintenance
Some of the Experiences & Background We’d Like To See
- .NET Core
- Relational database experience (Stored Procedures, Triggers, Views and Functions), MS-SQL 2008+ or newer and MySQL
- Strong experience with other Microsoft development tools including .NET frameworks, web services/WebAPI, LINQ
- Front end web development experience with HTML, CSS and JavaScript, Bootstrap, AngularJS, jQuery, WCF Web Services
- Several years experience with AWS (S3, EC2, Lambda, SNS) and Azure
- Experience with Team Foundation Server (TFS)
Nice to Haves
- Java, PHP, Python
- Xamarin, MVVM, iOS, Android
- Experience developing multi-tenant (SaaS) ASP.NET MVC applications
- JavaScript framework
- TypeScript experience
- Charting libraries like KendoUI, d3.js, or Highcharts
- Agile / Kanban development methodologies
Sound like you? Sent your resume to rick@searchvelocity.ca now!
Please include your resume. We’re searching for local permanent resources only.
by Rick Stomphorst
Do you love building relationships with customers and influencers? Do you love helping to solve customers’ problems? Do you love the pre-sales side of customer management? If so, then this role may be for you.
The successful candidate will have customer success, customer service, or sales support experience dealing with international corporate buyers, responding to their product inquires, providing quotes, and generally ensuring overall customer satisfaction so they will renew.
This is not an outbound sales role. You carry no quota and there is no cold calling (whew!).
About the Job
The purpose of this role and why this role exists
- To ensure overall customer satisfaction so they will renew, while navigating complex licensing scenarios
- To handle in-bound product inquiries, responding with web demos, quotes and invoices
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Customer Engagement:
- Working with prospective end-clients ensuring they understand the product’s value proposition, often by asking them the right questions
- Delivering sales presentations and web demos
- Providing quotes and invoices, following up on quotes
- License Management for renewals and trials. Proactively look at churn and contact customers at risk prior to renewal time and track information regarding any cancellations
- Advocate our product and services to existing or prospective customers
- Inspire clients to think strategically about how our product can support their business needs
- Collect customer stories about successes using our software
- Vendor management – working with resellors, producing quotes and invoices
- Customer Advocacy – ensuring we are providing superior service and support to ensure customers are successful and renew
- Trusted Adviser – Coach customers on the best practices of using our software, and the use and benefits of our products
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- Post-Secondary degree in a business-related field (Marketing, Sales, Management, Communications)
- 3-5 years experience in B2B Customer Success, Customer Service, Customer Advocacy, Pre-Sales, or Sales Support roles within a technology company
- Strong remote presentation skills
- Demonstrable experience delivering value propositions for pragmatic and conservative enterprise-sized buyers
- A willingness to take the initiative
- An exceptional attention to detail
- Excellent business-level verbal, written, copy-writing, and presentation skills. Efficient communications is king
- Ability to manage multiple competing priorities
Additionally Desired Experience
- A successful candidate will bring a technical background with an understanding of B2B business workflows
- Authoring procedural documentation
- Experience in a software company
- Experience with CRMs
Candidates must be legally entitled to work in Canada and must be able to travel intermittently to the United States
Sound like you? Sent your resume to rick@searchvelocity.ca now!
Please include your resume.
About the Company
Our client is a growing 6-year old company which has already attracted 3,000+ Enterprise-level clients from over 70+ countries including Fortune 500 companies. These clients now rely on our client’s solutions to integrate data between their various applications. They have become a leading provider of data integration.
Application integration is a painful and daunting task, typically costly and inefficient to develop. To address this, our client has developed robust value-add additions which leverage existing Microsoft integration offerings. Their software solution is cost-effective and easy for developers to use.
They offer a relaxed work environment, walking distance to eateries, and healthcare spending account.
by Rick Stomphorst
If your career goal is to build commercial applications from scratch vs maintaining pre-existing apps, then this role may be for you. Due to the nature of the business, you’re usually utilizing the latest tool sets and language versions with virtually no maintenance.
About the Job
The purpose of this role and why this role exists.
We continue to grow and are now adding two Ruby on Rails developers, a junior and senior, to our Oakville team.
We’re a custom software development company specializing in mobile and web-based product development. We use open source development tools to build scalable solutions. We’re a 15-year old growing firm with 140 staff between our Montreal head-office, Ottawa-Gatineau, Oakville and Boston offices. Our Oakville office has 25+ software engineers, business analysts/project managers, and creative talent delivering some really cool stuff. We own some projects entirely, sometimes we’re an extension of the client’s team. 50%+ of our products can be found in an app store or publicly on-line.
Perks
Our work environment
- Flexible working location when required
- We use team collaboration and other video conferencing tools to collaborate remotely alongside many other modern tools
- We have amazing clients who are fun to work with and appreciate our value to them
- We are the sole technology provider for several clients where we have been able to earn their trust and respect
- A breadth of experience exposure across several personalities, client types, projects, and industries
- Casual, yet professional environment
- BYOD
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Proactively collaborate with cross-functional teams to define & design of new Products, features and functionality (senior role)
- Full-stack coding, end-to-end delivery, implementation, development testing, defect investigation and resolution
- Direct interaction with the client
- Provide effort estimates, planning out weekly sprints alongside 5-month objectives, while identifying and assisting in mitigating technical, schedule, and other project risks
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- 1-year (junior) – 3-years (senior) experience with open-source development and technology foundations, and a pragmatic approach to using the right tool for the job
- 2-years (junior) – 5-years+ (senior) years of experience in software development roles
- Successful track record of delivering projects, both individually and as a team member (hint: bring them to the interview!)
- Ruby on Rails v3/4/5
- Bootstrap
- ReactJS and/or React-Native (very nice to have)
- HTML5 / CSS3 / JavaScript
- MySQL/PostgreSQL and data model design (logical & physical data models)
- Effective communication skills as you will be in regular contact with the client – great opportunity to further refine your communication skills
- Experience working in a Mac and Unix environment
- Experience consuming third-party libraries, APIs and Web services
- Proficiency with cross-browser/cross-platform issues
- Bachelor’s degree in Computer Science/Engineering or equivalent
Let’s Get to Work!
To learn more about the client, their culture and the opportunity, we invite you to share your resume with us via this job board or to Rick @ SearchVelocity.ca, Subject: RoR
Have a canned cover letter? Delete it. Tell us why you’re perfect for this opportunity and you’re virtually guaranteed an interview.
About SearchVelocity.ca
We provide recruitment services to technology companies to identify and acquire high-value technology staff. We specialize in complex assignments, roles requiring multiple technologies, skills and/or business vertical knowledge, like this one.
We bring 25+ years of broad experience working in software companies and IT professional consulting firms as hiring management of Technical staff. We can help you find the right people.
Based in Halton Region, Ontario (GTA-West) we specialize on the staffing challenges of tech companies located in Oakville, Burlington, Milton, Halton Hills, Georgetown, Hamilton, Mississauga, Brampton and Toronto. Visit us at SearchVelocity.ca
Keywords: job, jobs, ReactJS, React Native, RoR, SSH, Linux, Git, HTML, HTML5, CSS, CSS3, Agile, Slack, shopping cart, AngularJS, MongoDB (NoSQL), PHP, Java, JavaScript, Python, Native iOS, mobile, Ionic, PhoneGap, HTML5, NodeJS, Halton, Oakville, Milton, Burlington, Hamilton, Mississauga
by Rick Stomphorst
Imagine leading the Digital Marketing for a rapidly growing Oakville software product company.
You will own and transform the marketing department to support our sales growth targets.
About the Job
The purpose of this role and why this role exists
- Assess current marketing strategies, what’s working well, what could be improved, and/or what should be retired
- Develop or revise the marketing strategy and action plan to appreciably increase qualified leads within a TBD time, then action
- Develop and implement strategies to showcase the client’s brand and their thought leadership to drive product awareness
- Relationship building: Improve the quality, frequency, and relevancy of our business relationships with their valued key influencers
- Build the appropriate metrics to transform the department into a data driven group
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Initiate Marketing Automation solution
- Create a promotional calendar to drive sales growth throughout the year
- On-going creation of new content and find ways to reuse and repurpose: Create customer success stories, case studies, Whitepapers, New Feature Releases
- Publish to their social outposts and monitor
- Designing, building and executing web and email campaigns
- Maintain regular contact with key influencers
- Utilize your knowledge of SEO/SEM and adwords to drive traffic. Manage the adwords budget
- Own, manage and evolve website, landing pages, and call-to-action per page
- Interface regularly with Product Management to identify which stakeholders segments need to be made aware of which new products or enhancements
- Manage the big picture view of the customer, transitioning them from Prospect to Customer to Advocate
- Manage, train, mentor and coach marketing staff
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- Post-Secondary degree in a business-related field (Marketing, Sales, Management, Communications)
- 5 years of B2B digital marketing experience
- Experience using marketing automation platforms to drive pipeline, e.g. Hubspot or Marketo
- Demonstrable experience developing value propositions for pragmatic and conservative enterprise-sized buyers
- A successful candidate will bring a technical background with an understanding of B2B business workflows
- SEO/SEM, PPC, backlinks, Shopping carts, web analytics, CMSs
Process or Automation is your middle name
- Proficient with CRMs, inbound marketing software, and email campaign programs
- A willingness to take the initiative
- Social Media tools and strategies
- An exceptional attention to detail, both in written documents and in executing projects. Excellent verbal, written, copy-writing, and presentation skills
- Digital Marketing experience in a software or technology company
- Adobe Creative Cloud
Please include your resume. We’re searching for local resources only.
About the Company
Our client is a growing 6-year old company which has already attracted 3,000+ Enterprise-level clients from over 70+ countries including Fortune 500 companies. These clients now rely on our client’s solutions to integrate data between their various applications. They have become a leading provider of data integration.
Application integration is a painful and daunting task, typically costly and inefficient to develop. To address this, our client has developed robust value-add additions which leverage existing Microsoft integration offerings. Their software solution is cost-effective and easy for developers to use.
They offer a relaxed work environment, walking distance to eateries, and healthcare spending account.
Sent your resume to Rick @ SearchVelocity.ca
