About the Job The purpose of this role and why this role exists.
We continue to grow and are adding a Visual Designer to our team. We’re searching for a self-starter who has a passion for visual brand development coupled with UX/UI design
You will be leading visual branding exercises (logo design, theme design, etc.) AND designing engaging user experiences for our client’s products
We need a client-facing professional who factors in the “big picture” view rather than work based on tickets. We need someone who brings highly creative ideas to visual design engagements with our clients and has a thorough understanding of user-centered design methodologies
You will have the freedom to try new things, get creative, and leverage your highly effective, results-driven approach to visual branding, logo design, theme design, colour palette selection and UX/UI design
Perks Our work environment
Partial work from home
Flex hours
Casual, yet professional environment
Top Responsibilities The part that you play in this organization, and specific duties you are measured against
Own the UX design for every project assigned to you. New projects appear regularly
Interview clients and stakeholders during discovery sessions and extract their ideas and vision for visual branding, and web/mobile digital products to create the best user experience possible
Present digital creatives to client and iterate on them as feedback dictates
Create web/mobile style guides including but not limited to color palettes, typography, component (e.g. form elements) look & feel
Design wireframes, visual design, mockups, user workflows and experiences
Some of the Experiences & Background we’d like to see All the things you’re good at because you’ve done most of these before
5-years visual design experience
3-years relevant experience designing SaaS software applications (web and mobile)
Excellent interpersonal and communication skills (verbal, written, presentation)
Strong visual eye for typography and visual layout
Proficiency with design and prototyping tools such as Sketch, InVision and/or other software that could be adopted into existing processes
Bachelor’s degree in a related discipline (Visual design, UX design, psychology)
Connect with Us!
To learn more about the client, their culture and the opportunity, we invite you to share your resume with us via this job board or to Rick @ SearchVelocity.ca, Subject: UX/Graphic Designer
Have a canned cover letter? Delete it. Tell us why you’re perfect for this opportunity and you’re virtually guaranteed an interview.
Have you ever hired someone only to have them resign within 6 months, or 3 months, weeks, or perhaps even 1 day? When your new hire starts, their job search didn’t end. You likely don’t have an on-boarding plan, but but as you will see in this video, the new employee does and you may not like it..
In this first of two videos where I describe the importance of developing an on-boarding plan. Watch the second video here.
Kudos to Enable Education for their expertise in producing this on-boarding educational video. Enable Education makes the process very easy and expertly helped shape the narrative.
Most companies do not have on-boarding plans and push new employees into the deep end.
To compound a company’s on-boarding challenges, every year up to 25% of your staff are transitioning into other jobs and each one goes through their own, often hidden, on-boarding process.
Your company may not have an on-boarding plan, but the employee does. If this job does not work out, they will quit, forcing you back to square 1 of the recruiting process.
Transitioning people into new rolls is a relentless reality of business. Having a plan respects the people you have hired.
In this second of two videos where I describe what on-boarding is, why you have likely underestimated the number of staff impacted by it, and why your company should have an on-boarding plan. Missed the first video? Find it here.
Kudos to Enable Education for their expertise in producing this on-boarding educational video. Enable Education makes the process very easy and expertly helped shape the narrative.
Do you love building relationships with customers and influencers? Do you love helping to solve customers’ problems? Do you love the presales side of customer management? If so, then this role may be for you.
The successful candidate will have customer success, customer service, or sales support experience dealing with international corporate buyers, responding to their product inquires, providing quotes, and generally ensuring overall customer satisfaction so they will renew.
This is not an outbound sales role. You carry no quota and there is no cold calling (whew!).
About the Job The purpose of this role and why this role exists
Handle in-bound product inquiries, responding with web demos, quotes and invoices – 80%
Ensure overall customer satisfaction so they will renew, while navigating complex licensing scenarios – 20%
Top Responsibilities The part that you play in this organization, and specific duties you are measured against
Customer Engagement:
Working with prospective end-clients ensuring they understand the product’s value proposition, often by asking them the right questions
Delivering sales presentations and web demos
Providing quotes and invoices, following up on quotes
License Management for renewals and trials. Proactively look at churn and contact customers at risk prior to renewal time and track information regarding any cancellations
Advocate our product and services to existing or prospective customers
Inspire clients to think strategically about how our product can support their business needs
Collect customer stories about successes using our software
Vendor management – working with resellors, producing quotes and invoices
Customer Advocacy – ensuring we are providing superior service and support to ensure customers are successful and renew
Trusted Adviser – Coach customers on the best practices of using our software, and the use and benefits of our products
Some of the Experiences & Background we’d like to see All the things you’re good at because you’ve done most of these before
Post-Secondary degree in a business-related field (Marketing, Sales, Management, Communications)
3-5 years experience in B2B Customer Success, Customer Service, Customer Advocacy, Pre-Sales, or Sales Support roles within a technology company
Strong remote presentation skills
Demonstrable experience delivering value propositions for pragmatic and conservative enterprise-sized buyers
A willingness to take the initiative
An exceptional attention to detail
Excellent business-level verbal, written, copy-writing, and presentation skills. Efficient communications is king
Ability to manage multiple competing priorities
Additionally Desired Experience
A successful candidate will bring a technical background with an understanding of B2B business workflows
Authoring procedural documentation
Experience in a software company
Experience with CRMs
Candidates must be legally entitled to work in Canada and must be able to travel intermittently to the United States
Sound like you? Sent your resume to rick@searchvelocity.ca now!
Our client is a growing 6-year old company which has already attracted 3,000+ Enterprise-level clients from over 70+ countries including Fortune 500 companies. These clients now rely on our client’s solutions to integrate data between their various applications. They have become a leading provider of data integration.
Application integration is a painful and daunting task, typically costly and inefficient to develop. To address this, our client has developed robust value-add additions which leverage existing Microsoft integration offerings. Their software solution is cost-effective and easy for developers to use.
They offer a relaxed work environment, walking distance to eateries, and healthcare spending account.
