by Rick Stomphorst
Do you love building relationships with customers and influencers? Do you love helping to solve customers’ problems? Do you love the pre-sales side of customer management? If so, then this role may be for you.
The successful candidate will have customer success, customer service, or sales support experience dealing with international corporate buyers, responding to their product inquires, providing quotes, and generally ensuring overall customer satisfaction so they will renew.
This is not an outbound sales role. You carry no quota and there is no cold calling (whew!).
About the Job
The purpose of this role and why this role exists
- To ensure overall customer satisfaction so they will renew, while navigating complex licensing scenarios
- To handle in-bound product inquiries, responding with web demos, quotes and invoices
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Customer Engagement:
- Working with prospective end-clients ensuring they understand the product’s value proposition, often by asking them the right questions
- Delivering sales presentations and web demos
- Providing quotes and invoices, following up on quotes
- License Management for renewals and trials. Proactively look at churn and contact customers at risk prior to renewal time and track information regarding any cancellations
- Advocate our product and services to existing or prospective customers
- Inspire clients to think strategically about how our product can support their business needs
- Collect customer stories about successes using our software
- Vendor management – working with resellors, producing quotes and invoices
- Customer Advocacy – ensuring we are providing superior service and support to ensure customers are successful and renew
- Trusted Adviser – Coach customers on the best practices of using our software, and the use and benefits of our products
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- Post-Secondary degree in a business-related field (Marketing, Sales, Management, Communications)
- 3-5 years experience in B2B Customer Success, Customer Service, Customer Advocacy, Pre-Sales, or Sales Support roles within a technology company
- Strong remote presentation skills
- Demonstrable experience delivering value propositions for pragmatic and conservative enterprise-sized buyers
- A willingness to take the initiative
- An exceptional attention to detail
- Excellent business-level verbal, written, copy-writing, and presentation skills. Efficient communications is king
- Ability to manage multiple competing priorities
Additionally Desired Experience
- A successful candidate will bring a technical background with an understanding of B2B business workflows
- Authoring procedural documentation
- Experience in a software company
- Experience with CRMs
Candidates must be legally entitled to work in Canada and must be able to travel intermittently to the United States
Sound like you? Sent your resume to rick@searchvelocity.ca now!
Please include your resume.
About the Company
Our client is a growing 6-year old company which has already attracted 3,000+ Enterprise-level clients from over 70+ countries including Fortune 500 companies. These clients now rely on our client’s solutions to integrate data between their various applications. They have become a leading provider of data integration.
Application integration is a painful and daunting task, typically costly and inefficient to develop. To address this, our client has developed robust value-add additions which leverage existing Microsoft integration offerings. Their software solution is cost-effective and easy for developers to use.
They offer a relaxed work environment, walking distance to eateries, and healthcare spending account.
by Rick Stomphorst
If your career goal is to build commercial applications from scratch vs maintaining pre-existing apps, then this role may be for you. Due to the nature of the business, you’re usually utilizing the latest tool sets and language versions with virtually no maintenance.
About the Job
The purpose of this role and why this role exists.
We continue to grow and are now adding two Ruby on Rails developers, a junior and senior, to our Oakville team.
We’re a custom software development company specializing in mobile and web-based product development. We use open source development tools to build scalable solutions. We’re a 15-year old growing firm with 140 staff between our Montreal head-office, Ottawa-Gatineau, Oakville and Boston offices. Our Oakville office has 25+ software engineers, business analysts/project managers, and creative talent delivering some really cool stuff. We own some projects entirely, sometimes we’re an extension of the client’s team. 50%+ of our products can be found in an app store or publicly on-line.
Perks
Our work environment
- Flexible working location when required
- We use team collaboration and other video conferencing tools to collaborate remotely alongside many other modern tools
- We have amazing clients who are fun to work with and appreciate our value to them
- We are the sole technology provider for several clients where we have been able to earn their trust and respect
- A breadth of experience exposure across several personalities, client types, projects, and industries
- Casual, yet professional environment
- BYOD
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Proactively collaborate with cross-functional teams to define & design of new Products, features and functionality (senior role)
- Full-stack coding, end-to-end delivery, implementation, development testing, defect investigation and resolution
- Direct interaction with the client
- Provide effort estimates, planning out weekly sprints alongside 5-month objectives, while identifying and assisting in mitigating technical, schedule, and other project risks
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- 1-year (junior) – 3-years (senior) experience with open-source development and technology foundations, and a pragmatic approach to using the right tool for the job
- 2-years (junior) – 5-years+ (senior) years of experience in software development roles
- Successful track record of delivering projects, both individually and as a team member (hint: bring them to the interview!)
- Ruby on Rails v3/4/5
- Bootstrap
- ReactJS and/or React-Native (very nice to have)
- HTML5 / CSS3 / JavaScript
- MySQL/PostgreSQL and data model design (logical & physical data models)
- Effective communication skills as you will be in regular contact with the client – great opportunity to further refine your communication skills
- Experience working in a Mac and Unix environment
- Experience consuming third-party libraries, APIs and Web services
- Proficiency with cross-browser/cross-platform issues
- Bachelor’s degree in Computer Science/Engineering or equivalent
Let’s Get to Work!
To learn more about the client, their culture and the opportunity, we invite you to share your resume with us via this job board or to Rick @ SearchVelocity.ca, Subject: RoR
Have a canned cover letter? Delete it. Tell us why you’re perfect for this opportunity and you’re virtually guaranteed an interview.
About SearchVelocity.ca
We provide recruitment services to technology companies to identify and acquire high-value technology staff. We specialize in complex assignments, roles requiring multiple technologies, skills and/or business vertical knowledge, like this one.
We bring 25+ years of broad experience working in software companies and IT professional consulting firms as hiring management of Technical staff. We can help you find the right people.
Based in Halton Region, Ontario (GTA-West) we specialize on the staffing challenges of tech companies located in Oakville, Burlington, Milton, Halton Hills, Georgetown, Hamilton, Mississauga, Brampton and Toronto. Visit us at SearchVelocity.ca
Keywords: job, jobs, ReactJS, React Native, RoR, SSH, Linux, Git, HTML, HTML5, CSS, CSS3, Agile, Slack, shopping cart, AngularJS, MongoDB (NoSQL), PHP, Java, JavaScript, Python, Native iOS, mobile, Ionic, PhoneGap, HTML5, NodeJS, Halton, Oakville, Milton, Burlington, Hamilton, Mississauga
by Rick Stomphorst
Imagine leading the Digital Marketing for a rapidly growing Oakville software product company.
You will own and transform the marketing department to support our sales growth targets.
About the Job
The purpose of this role and why this role exists
- Assess current marketing strategies, what’s working well, what could be improved, and/or what should be retired
- Develop or revise the marketing strategy and action plan to appreciably increase qualified leads within a TBD time, then action
- Develop and implement strategies to showcase the client’s brand and their thought leadership to drive product awareness
- Relationship building: Improve the quality, frequency, and relevancy of our business relationships with their valued key influencers
- Build the appropriate metrics to transform the department into a data driven group
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Initiate Marketing Automation solution
- Create a promotional calendar to drive sales growth throughout the year
- On-going creation of new content and find ways to reuse and repurpose: Create customer success stories, case studies, Whitepapers, New Feature Releases
- Publish to their social outposts and monitor
- Designing, building and executing web and email campaigns
- Maintain regular contact with key influencers
- Utilize your knowledge of SEO/SEM and adwords to drive traffic. Manage the adwords budget
- Own, manage and evolve website, landing pages, and call-to-action per page
- Interface regularly with Product Management to identify which stakeholders segments need to be made aware of which new products or enhancements
- Manage the big picture view of the customer, transitioning them from Prospect to Customer to Advocate
- Manage, train, mentor and coach marketing staff
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- Post-Secondary degree in a business-related field (Marketing, Sales, Management, Communications)
- 5 years of B2B digital marketing experience
- Experience using marketing automation platforms to drive pipeline, e.g. Hubspot or Marketo
- Demonstrable experience developing value propositions for pragmatic and conservative enterprise-sized buyers
- A successful candidate will bring a technical background with an understanding of B2B business workflows
- SEO/SEM, PPC, backlinks, Shopping carts, web analytics, CMSs
Process or Automation is your middle name
- Proficient with CRMs, inbound marketing software, and email campaign programs
- A willingness to take the initiative
- Social Media tools and strategies
- An exceptional attention to detail, both in written documents and in executing projects. Excellent verbal, written, copy-writing, and presentation skills
- Digital Marketing experience in a software or technology company
- Adobe Creative Cloud
Please include your resume. We’re searching for local resources only.
About the Company
Our client is a growing 6-year old company which has already attracted 3,000+ Enterprise-level clients from over 70+ countries including Fortune 500 companies. These clients now rely on our client’s solutions to integrate data between their various applications. They have become a leading provider of data integration.
Application integration is a painful and daunting task, typically costly and inefficient to develop. To address this, our client has developed robust value-add additions which leverage existing Microsoft integration offerings. Their software solution is cost-effective and easy for developers to use.
They offer a relaxed work environment, walking distance to eateries, and healthcare spending account.
Sent your resume to Rick @ SearchVelocity.ca
by Rick Stomphorst
Can you explain in detail the difference between an inner join and outer join? Can you recite a join syntax from memory? Do you know what are SQL Constraints? If the answers are obvious to you and you want to immerse yourself in complex SQL Quality Assurance challenges, then this role may be for you.
About the Job
The purpose of this role and why this role exists
We’re adding an additional career minded Database Support Specialist with a desire to for solve client’s technical issues. In this client-facing you will be dealing with complicated and challenging SQL troubleshooting issues with ETL (Extract, Transform, Load).
Perhaps you are new in your software career or a recent Computer Science graduate and are eager to show you can make a difference in a young company? A company that has already attracted thousands of enterprise customers from over 70+ countries and many Fortune 500 companies. If so, you could launch your career here.
Great career potential. You will obtain diverse experiences and an opportunity to grow professionally via these experiences. They offer a relaxed work environment, walking distance to eateries, and a healthcare spending account.
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Ownership of support issues. Respond to, investigate, reproduce, troubleshoot and resolve issues submitted by clients
- Manage client expectations in a professional and courteous manner
- Create sample data integration solutions using Microsoft SQL Server Integration Services (SSIS) and our software
- Create technical documentation of known solutions (KB articles, blogs, FAQs)
- Coordinate, facilitate and deliver
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- Bachelor Degree in Computer Science
- Strong SQL knowledge, SQL principles, creating queries, joins, indexes, data migration & integration
- QA experience
- Competent in Microsoft Office (Excel, Word, PowerPoint & Outlook)
- Microsoft Windows Server and Desktop Operating Systems
Additionally Preferred Qualifications
- C#, C# scripting
- Using APIs
- Agile methodology
- Experience with Microsoft Dynamics CRM, AX, GP, NAV or SL, or other cloud, on-premise applications such as Salesforce, SAP, SharePoint, Marketo is highly desired
Sound like you? Sent your resume to rick@searchvelocity.ca now!
Please include your resume.
About the Company
Our client is a growing 6-year old company which has already attracted 3,000+ Enterprise-level clients from over 70+ countries including Fortune 500 companies. These clients now rely on our client’s solutions to integrate data between their various applications. They have become a leading provider of data integration.
Application integration is a painful and daunting task, typically costly and inefficient to develop. To address this, our client has developed robust value-add additions which leverage existing Microsoft integration offerings. Their software solution is cost-effective and easy for developers to use.
They offer a relaxed work environment, walking distance to eateries, and healthcare spending account.
by Rick Stomphorst
Our clients business continues to grow and we are adding an additional QA person. The ideal candidate will have a programming background and has chosen to take QA as their desired career path.
Perks
The purpose of this role and why this role exists
- Flex-hours outside core hours 10-4
- Flexible working location when required
- Currently located in trendy ol’downtown area right beside a terrific coffee shop. Lots of eateries, specialty food shops and outdoor patios within a stone’s throw
- Currently walking distance to the GO station on Lakeshore West line which runs every 30 minutes, however, we’re growing and moving to a short bus ride away from the GO station
- We use Slack and other video conferencing tools to collaborate remotely alongside many other modern tools
- We have amazing clients who are fun to work with and appreciate our value to them
- We are the sole technology provider for several clients where we have been able to earn their trust and respect
- A breadth of experience exposure across several personalities, client types, projects, and industries
- Casual, yet professional environment
- BYOD
Top Responsibilities
The part that you play in this organization, and specific duties you are measured against
- Review requirements specifications and technical design documents to provide timely QA estimates, author test cases and plans, prioritize, coordinate and perform testing activities for multiple simultaneous projects
- Ensure all user stories have adequate detail in the acceptance criteria as input to test case development
- Design, develop and execute automated regression scripts using open source tools
- Ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved
- Articulate QA criteria to the third-party on-shore QA company. Coordinate QA work packages and manage resulting issues identified by them
- Reproduce issues reported by clients
Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before
- 5 years experience performing QA within software companies and strong knowledge of software QA methodologies, tools, and processes
- You have past QA experience in software companies vs. banks or insurance companies
- Experience with creating test cases & plan, manual and automated regression testing, and load testing
- Experience with web automated regression tools such as Ghost Inspector
- Experience with load testing tools such as Siege
- Working with external QA services provider, coordinating work packages
- Understand software architecture
- Bachelor Degree in Computer Science
- Experience working in an Agile/Scrum development process
Sound like you? Sent your resume to rick@searchvelocity.ca now!
Please include your resume.
About the Company
Our client builds commercial applications. They’re 6+ year old growing firm with over 10 software engineers plus business analysts/project managers, and creative talent delivering some really cool stuff. They own some projects entirely, sometimes they’re an extension of the client. 50%+ of their products can be found in an app store or publicly on-line.
