Have you ever hired someone only to have them resign within 6 months, or 3 months, weeks, or perhaps even 1 day? When your new hire starts, their job search didn’t end. You likely don’t have an on-boarding plan, but but as you will see in this video, the new employee does and you may not like it..
In this first of two videos where I describe the importance of developing an on-boarding plan. Watch the second video here.
Kudos to Enable Education for their expertise in producing this on-boarding educational video. Enable Education makes the process very easy and expertly helped shape the narrative.
Most companies do not have on-boarding plans and push new employees into the deep end.
To compound a company’s on-boarding challenges, every year up to 25% of your staff are transitioning into other jobs and each one goes through their own, often hidden, on-boarding process.
Your company may not have an on-boarding plan, but the employee does. If this job does not work out, they will quit, forcing you back to square 1 of the recruiting process.
Transitioning people into new rolls is a relentless reality of business. Having a plan respects the people you have hired.
In this second of two videos where I describe what on-boarding is, why you have likely underestimated the number of staff impacted by it, and why your company should have an on-boarding plan. Missed the first video? Find it here.
Kudos to Enable Education for their expertise in producing this on-boarding educational video. Enable Education makes the process very easy and expertly helped shape the narrative.
Do you love building relationships with customers and influencers? Do you love helping to solve customers’ problems? Do you love the presales side of customer management? If so, then this role may be for you.
The successful candidate will have customer success, customer service, or sales support experience dealing with international corporate buyers, responding to their product inquires, providing quotes, and generally ensuring overall customer satisfaction so they will renew.
This is not an outbound sales role. You carry no quota and there is no cold calling (whew!).
About the Job The purpose of this role and why this role exists
Handle in-bound product inquiries, responding with web demos, quotes and invoices – 80%
Ensure overall customer satisfaction so they will renew, while navigating complex licensing scenarios – 20%
Top Responsibilities The part that you play in this organization, and specific duties you are measured against
Customer Engagement:
Working with prospective end-clients ensuring they understand the product’s value proposition, often by asking them the right questions
Delivering sales presentations and web demos
Providing quotes and invoices, following up on quotes
License Management for renewals and trials. Proactively look at churn and contact customers at risk prior to renewal time and track information regarding any cancellations
Advocate our product and services to existing or prospective customers
Inspire clients to think strategically about how our product can support their business needs
Collect customer stories about successes using our software
Vendor management – working with resellors, producing quotes and invoices
Customer Advocacy – ensuring we are providing superior service and support to ensure customers are successful and renew
Trusted Adviser – Coach customers on the best practices of using our software, and the use and benefits of our products
Some of the Experiences & Background we’d like to see All the things you’re good at because you’ve done most of these before
Post-Secondary degree in a business-related field (Marketing, Sales, Management, Communications)
3-5 years experience in B2B Customer Success, Customer Service, Customer Advocacy, Pre-Sales, or Sales Support roles within a technology company
Strong remote presentation skills
Demonstrable experience delivering value propositions for pragmatic and conservative enterprise-sized buyers
A willingness to take the initiative
An exceptional attention to detail
Excellent business-level verbal, written, copy-writing, and presentation skills. Efficient communications is king
Ability to manage multiple competing priorities
Additionally Desired Experience
A successful candidate will bring a technical background with an understanding of B2B business workflows
Authoring procedural documentation
Experience in a software company
Experience with CRMs
Candidates must be legally entitled to work in Canada and must be able to travel intermittently to the United States
Sound like you? Sent your resume to rick@searchvelocity.ca now!
Our client is a growing 6-year old company which has already attracted 3,000+ Enterprise-level clients from over 70+ countries including Fortune 500 companies. These clients now rely on our client’s solutions to integrate data between their various applications. They have become a leading provider of data integration.
Application integration is a painful and daunting task, typically costly and inefficient to develop. To address this, our client has developed robust value-add additions which leverage existing Microsoft integration offerings. Their software solution is cost-effective and easy for developers to use.
They offer a relaxed work environment, walking distance to eateries, and healthcare spending account.
We are looking for intermediate and senior full-stack .NET design/developers who can work independently, flourish in non-bureaucratic environment, isn’t afraid to take initiative, responsibility, resourcefully adds value and achieves goals.
Top Responsibilities
Designing and full-stack development of new features while maintaining and enhancing existing functionality
Full-stack development including research and analysis, requirements review and gathering, design, impact analysis, estimating, quality assurance, internal documentation and maintenance
Some of the Experiences & Background We’d Like To See
.NET Core
Relational database experience (Stored Procedures, Triggers, Views and Functions), MS-SQL 2008+ or newer and MySQL
Strong experience with other Microsoft development tools including .NET frameworks, web services/WebAPI, LINQ
Front end web development experience with HTML, CSS and JavaScript, Bootstrap, AngularJS, jQuery, WCF Web Services
Several years experience with AWS (S3, EC2, Lambda, SNS) and Azure
Experience with Team Foundation Server (TFS)
Nice to Haves
Java, PHP, Python
Xamarin, MVVM, iOS, Android
Experience developing multi-tenant (SaaS) ASP.NET MVC applications
JavaScript framework
TypeScript experience
Charting libraries like KendoUI, d3.js, or Highcharts
Agile / Kanban development methodologies
Sound like you? Sent your resume to rick@searchvelocity.ca now!
